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Revolutionize Operations
at Your Facility with Books on Leadership in the Healthcare Business
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Changing Culture, Changing Care |
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$23.95
Within this slim, easy-to-read and digest guide are the secrets to transforming operations at your long-term care facility. Using true-life anecdotes and a warm style, Dr. Gilster will walk you through the step-by-step process of the S.E.R.V.I.C.E.™ First model. Its principles are simple and yet highly innovative, because they represent a complete departure from the current norm. Effectively implementing S.E.R.V.I.C.E.™ (Service, Education, Respect, Vision, Inclusion, Communication, Enrichment) with your leadership team will create a top-down positive culture that results in dramatically improved employee morale and retention, resident satisfaction and revenue. To read an excerpt from Changing Culture, Changing Care, click here. |
A Way of Life: Developing an Exemplary Alzheimer’s Disease and Dementia Program |
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$23.95
The second book in the S.E.R.V.I.C.E.™ First Series, A Way of Life translates Dr. Gilster’s more than 20 years of experience in creating and building the acclaimed Alois Alzheimer Center into a guide for revolutionizing your Alzheimer’s or dementia care program. The book takes the proprietary S.E.R.V.I.C.E.™ leadership model and tailors it to Alzheimer’s care, applying it specifically to those facilities’ special needs. In her characteristic warm style, Dr. Gilster’s innovative and easy-to-apply program will help your team take your facility from Chaos to Calm, nurturing your residents, empowering your staff and freeing you to lead them into a better, more stable future. To read an excerpt from A Way of Life, click here. |
"This ambitious book is a timely, innovative and invaluable resource for all leaders in the long-term care community. In a time when many are seeking answers about how to go about transforming the culture of long-term care, Dr. Gilster provides solid practical advice within an easy to understand theoretical framework distilled from years of experience and a thoughtful translation of the scholarly literature. This well-written book is a "must read" for every person in a leadership position interested in creating a culture of dignity, respect and compassionate care."
Kimberly S. Van Haitsma, PhD
Senior Research Scientist
Polisher Research Institute
Madlyn & Leonard Abramson Center for Jewish Life
"Susan Gilster remains a leader in long-term care by facilitating quality, supportive work and care environments for staff and residents alike. Her tireless efforts have served to improve the quality of life, personal and professional effectiveness, and life satisfaction for those with whom she interacts. Her work over two decades has also made the facility she leads a national example for excellence in Alzheimer's care, support and education. This book continues Dr. Gilster's tradition of unique insight and significant contribution to the lives of long-term care staff, residents and families."
Kristen J. Langhout, PhD
Research Consultant
