From Chaos to Calm: 
Revolutionizing Long-term Care from the Inside Out

The team at SGA knows firsthand what your day as a healthcare administrator is like – a glance at the “Chaos” side of this chart captures it well.  Look overwhelming?  Far too much to do, far too many responsibilities, conflicting priorities, and organizational challenges, and far too few hours in the day to handle them. 

Now take a look at the “Calm” side.  Breathing a sigh of relief?  SGA’s S.E.R.V.I.C.E.™ leadership model will get you there.  Based on the concepts of Service, Education, Respect, Vision, Inclusion, Communication and Enrichment, S.E.R.V.I.C.E.™ guides assisted living and long-term care leaders to create a culture that educates and empowers staff to confidently assume responsibility for many routine decisions and activities, freeing the leadership team to focus on the big picture. 

Our consultants will teach your organization to utilize SERVICE every day, directly resulting in:

• More residents and stronger financial returns
• Improved resident and family satisfaction
• Decreased agency utilization
• Statistically significant improvement in staff satisfaction surveys
• Improved staff satisfaction and retention

For organizations ready to change and dedicated to improvement, positive results are typically achieved within three-four months of working with Susan Gilster & Associates, and continue into longevity. Isn’t it time for a revolution?