513-673-1239
PO Box 43012 • Cincinnati, Ohio 45243

Speaking Topics

Susan Gilster and Associates offer consulting services to Assisted Living and Long-Term Care, providing education and planning guidance for individual leaders, Boards of Directors, single facilities, corporations and developers. They have also provided consulting and guidance in organizational development and dementia programming and design to acute care environments.

A multitude of educational programs are available for your new or existing program. Sessions offered can vary in length and breadth, and will be tailored to your specific needs. Presentations vary from a minimum of one hour in duration, to keynote addresses, to several days of content to meet your request. Speaking from experience, our professionals have provided consulting services to facilities and organizations as well as speaking presentations around the United States and the world. Consultation and education services are available on a wide range of topics including:

Architectural consultation on building and unit design for dementia
Program development and enhancement for long-term care, assisted living and Alzheimer’s and dementia programs.
Leadership and management development
The SERVICE organizational and leadership model
Leadership and management coaching
Leadership and the Assisted Living and Long-Term Care Administrator
Organizational development and change
Creating and changing organizational culture
Creating a successful workforce culture
Staff recruitment and retention
Alzheimer’s disease and dementia programming
Managing challenges of Alzheimer’s disease and dementia
Environmental issues in dementia
Innovative outdoor environments
Activities and recreational programs for persons with Alzheimer’s disease and dementia

SPEAKING ENGAGEMENTS/MEETING PARTICIPATION*
2009-2010

December
American College of Health Care Administrators Winter Marketplace 2009
Las Vegas, NV

January
Harvard Practice Change Fellow Symposium sponsored by the Atlantic Philanthropies and John A. Hartford Foundation
Scottsdale, AZ

February
American Health Care Association/National Center for Assisted Living Quality Symposium
Baltimore, MD

Creating Home in The Nursing Home II, Pioneer Network & CMS
Baltimore, MD

Technical Advisory Group/Communication Toolkit Project Grant Meeting
Atlanta, GA

March
The 36th Annual AGHE 2010 Meeting and Educational Leadership Conference
Peppermill Reno, NV

25th International Conference of Alzheimer’s Disease International
Thessaloniki, Greece

May
Ohio Health Care Association/Ohio Centers for Assisted Living Annual Convention Columbus, OH

Annual Convocation and Exposition of the American College of Health Care Administrators
Philadelphia, PA

June
Greenleaf Center Annual International Conference
Atlanta, GA.

August
Pioneer Network 10th National Conference
Indianapolis, IN

October
American Health Care Association/National Centers for Assisted Living 59th Annual Convention and Exposition
Long Beach, CA

2010 American Associations of Homes and Services for the Aging Annual Meeting & Exposition
Los Angeles, CA

November
The Gerontological Society of America’s 58th Annual Scientific Meeting New Orleans, LA

December
American College of Health Care Administrators Winter Marketplace 2010 Las Vegas, NV

* Subject to change

"Susan Gilster epitomizes leadership in service. Endowed with vision, energy, and an ethical imperative to meet a societal goal, her gift of soft-spoken, calm, strong leadership demonstrates how a faith in colleagues, undergirded by continuing education and exposure to other experts in the field for all under her professional umbrella, can lead to a restoration of human dignity in a mental health environment so often characterized by a paucity of same. Dr. Gilster exudes the confident and optimistic realism that has driven her S.E.R.V.I.C.E.™ model through the 1987 establishment of her organization-the first of its kind, and in the minds of many researchers, still the best. Quiet, firm, resolved leadership follows this author around-be it in the Cincinnati services sector, the broader national dementia community, or in her private/personal endeavors. No interested reader can get through this text without learning from her leadership model."

Peter Fenner, PhD
Founding Partner,
Compass Group, Inc.
Healthcare Consultants since 1979